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Information Technology
The Information Technology (IT) Department is responsible for providing technology services for all county departments and assisting them with the efficient delivery of services to the citizens of Rowan County. IT provides support for hardware, software applications, phone system, audio/video equipment, data management, online services, and technology policy implementation. IT is responsible for ensuring a secure and stable enterprise infrastructure that aligns technology with business strategies while providing local and remote technical assistance for over 750 county employees.
EMPLOYEE INFORMATION
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Account Holder Setup
Set up a new employee with network access, terminate an employee's access, or make changes to existing account holder information using this form.
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Citrix Setup
Learn how to download and install Citrix for Mac, Windows, or mobile use.
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Freshservice
Use Freshservice to submit support tickets to Rowan County IT.
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Microsoft Home Use Program (HUP)
Rowan County employees are now eligible to participate in Microsoft’s Home Use Program (HUP). This program enables you to get a licensed copy of Microsoft® Office Professional 2016 to install and use on your home computer for $9.95.
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Password Utility
Follow these guidelines to ensure your passwords are safe and secure.
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Setting up Email on Mobile Devices
Use these step-by-step instructions to set up County email on your mobile device.
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TeamViewer Quick Support
Download the TeamViewer Quick Support application.
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